Privacy Policy

Information We Collect

We collect information you give us directly, and a limited amount of technical information collected automatically when you use the site.

• Information you submit through our quote request form: your name, email address, phone number, project address or city, the scopes you're interested in, your timeline, your budget range, and any notes you add about the site.
• Information you provide when you call, text, or email us.
• Technical information collected automatically, such as your IP address, browser type, device type, referring page, and the pages you view on this site.

How We Use It

We use the information you submit to respond to your enquiry, schedule a site walk-through, prepare a proposal, and communicate with you about your project. If you become a client, we use it to carry out the work and to keep in touch about warranty and service matters.

We use technical information to keep the site working, understand which pages are useful, and diagnose problems.

We do not sell your personal information. We do not share it with third parties for their own marketing purposes.

Who We Share It With

We share information only where it is necessary to do the work or run the business:

• Subcontractors and suppliers who need project details to perform their part of the work, limited to what they need.
• Service providers that operate our website, email, customer records, and hosting on our behalf.
• Financing partners, only if you ask us to refer you and only with the information required to process that request.
• Government authorities where required by law, and permitting offices as part of a permit application for your project.

Communications and Consent

When you submit the form or give us your number, you are agreeing that we may contact you by phone, text, and email about your enquiry and your project. Message and data rates may apply to text messages.

You can opt out of marketing messages at any time by replying STOP to a text, using the unsubscribe link in an email, or telling us directly. We may still need to contact you about an active project or a warranty matter.

Cookies and Analytics

This site uses cookies and similar technologies to remember your preferences and to measure how the site is used. You can block or delete cookies in your browser settings; parts of the site may not work as expected if you do.

If we use third-party analytics or advertising tools, those providers may set their own cookies and receive technical information about your visit under their own privacy policies.

Photography

We photograph our completed work and use those photographs on this website, in proposals, and in marketing. The project photography on this site is presented without client names or street addresses. If your project appears here and you would like it removed, contact us and we will take it down.

How Long We Keep It

We keep enquiry information for as long as it is useful to follow up, and project records for as long as we need them for warranty, tax, and legal purposes. You can ask us to delete your information and we will do so unless we are required to keep it.

Security

We take reasonable steps to protect the information we hold, including using reputable service providers and limiting internal access to what people need. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children

This site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, contact us and we will delete it.

Your Choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we will respond within a reasonable time.

Changes

We may update this policy from time to time. The date at the top of this page shows when it was last changed. Continuing to use the site after a change means you accept the updated policy.

Contact Us

Questions about this policy or about the information we hold: call (704) 957-2246 or email info@aquapoolsandoutdoorliving.com. Aqua Pools and Plunge LLC operates in and around Charlotte, Lake Norman & Surrounding NC Communities.